Privacy information

What information the platform uses, why it is needed and how to contact us about it.

Who to contact

Tapmello is the public name of the service. For account or data questions, email info@tapmello.com.

Business accounts

We process your name, email, account authentication records, campaign settings, uploaded artwork, image prompts, service orders, invoice references and any previous service-credit ledger entries to operate your account, create games, confirm publication and respond to support requests. Passwords are handled by our authentication system; they are not displayed in campaign results.

When you send a support or invoice request from your account, we save the message, selected topic, order or request reference, account email, current page path and a broad browser and device type. This context helps us reproduce the problem without collecting your full browser user-agent string. Do not include passwords or banking credentials.

When you email info@tapmello.com, we save the sender address, subject, plain-text message, provider message identifier and attachment count in the protected support inbox. Email attachments are not copied into the ticket. We use this information to prevent duplicates, limit abuse and let an authorized support operator reply from Tapmello.

Players and campaign contacts

Games record attempts, scores, timing, reward issuance and redemption, and page or store-link activity. A campaign may ask for a name, email or phone number before play or when a reward is claimed. The game shows the requested fields; optional fields can be skipped.

The campaign owner receives the player information collected for their campaign, can export results and can send the configured information to their chosen CRM using a webhook. Contact that business about its offer and its later use of your contact information. For a platform issue or help reaching the owner, contact Tapmello with the game link.

Browser storage and service records

We use session cookies for business sign-in, a language-preference cookie when you choose a site language, and local browser storage to help recover game results and reward codes on the same device. Player contact fields are not saved in that local recovery storage. Our hosting and security services process technical request information needed to serve pages, diagnose errors and limit abuse.

Optional website analytics

Analytics on Tapmello’s public marketing pages is off until you choose Allow analytics. If allowed, we use an anonymous first-party cookie and record the canonical page, selected call-to-action, site language, a broad source and medium category, and an opaque campaign code. Known search or social referrers are reduced to a fixed channel; unknown referring hostnames are discarded. These events do not contain your name, email, phone number, IP address, full URL, search terms or page contents.

With the same permission, Meta Pixel and Meta Conversions API can measure page views, first-draft creation and selected publication-journey actions. Meta may receive the page URL and browser or network identifiers from the browser, plus a one-way hashed Tapmello account identifier, browser identifier and broad technical request data from our server. We do not send Meta your name, email, phone number, game content, image prompts, invoice details or previous service credit. Browser and server copies of one conversion use the same event ID so they are counted once.

To limit automated abuse, the analytics endpoint briefly counts requests in one-way HMAC-derived network shards. Tapmello does not store the incoming IP address or a stable network identifier in its analytics database.

We use these records to understand which pages help visitors reach the editor and improve the signup and publication journey. Anonymous visits and events that are not linked to an account are retained for up to 90 days. If a visit is linked when a business account is created, its source attribution and funnel facts become operational business records kept under the account and service retention described below.

Your analytics choice cookie lasts for up to 12 months. Choose Decline in the panel, or reopen Analytics choices below, to stop future browser analytics. You can change your choice at any time. The preference cookie itself is kept so Tapmello can remember your decision.

Services involved

Tapmello uses Vercel for hosting and file storage, Turso for application data, OpenAI for requested image generation, Telegram for linked invoice and support conversations, Resend to send and receive account and support email, and Google (Gmail) to provide the private mailbox used by our support team. Image descriptions, necessary generation instructions and any logo you explicitly choose as a visual reference are sent to the image provider. We retain generation status, request identifiers and available token-usage estimates to control service costs and investigate failures. Do not put player contacts or confidential information in an image prompt.

Tapmello does not collect card details on the website. When you request a service invoice, the site creates an order and a short-lived Telegram account-link token. After you open the bot, Tapmello records your Telegram user and private-chat identifiers, chosen language, payer type and conversation state. For a business invoice, we also process the legal name, tax identifier, legal address and billing email you submit. We record the PDF invoice, transfer reference, confirmed amount and activated service. Telegram and your chosen bank process information under their own privacy terms. A campaign’s external CRM is selected by its owner. These providers may process information in countries different from your own.

Access and retention

Campaign results remain available to the owner after a free or paid publication period while Tapmello operates. Expiry or archiving a campaign does not itself erase its records. Account, service-order, invoice, payment-confirmation, previous-credit and operational records are retained as needed to provide the service, resolve problems and meet applicable obligations.

You can contact us to request access, correction or deletion of information or to ask about its use. We may need to verify the request and coordinate with the campaign owner; some records may need to be retained for payment, security or legal reasons. Do not send a password with your request.

For service questions, visit Help & contact.