Invoice and refund requests

If an invoice payment, service activation or previous-credit deduction looks wrong, contact us so we can review it.

How to request a review

Email info@tapmello.com with your account email, service-order reference, invoice or transfer reference, game link and a short description of the problem. Please do not send passwords or banking credentials.

What we review

Tell us if a transfer was duplicated, a paid service was not activated, a previous-credit deduction was duplicated, the publication was not delivered, or a technical issue prevented you from using the service. We review the records and circumstances individually and explain the next step. A refund request is not automatically approved by this page.

Invoices and service activation

Tapmello sends a PDF invoice through the private Telegram conversation linked from your account. After confirming the bank payment, we activate the specific game month or White Label month named in the order. Existing USD service credit recorded before this model remains usable for eligible services but cannot be topped up. This does not limit any refund right required by applicable law. An approved refund or correction can affect the related service period.

Renewals

Campaigns and White Label do not renew automatically. You choose when to request and pay another invoice. Tapmello does not charge a saved card.

Player prizes

A game’s reward is supplied by the business running the campaign. Contact that business about a prize or an order placed with it. Tapmello support can help investigate a technical problem with the game or code.

If an invoice payment is pending, contact us with the existing order reference before paying again. See invoice troubleshooting.