Refund requests

If something went wrong with a publication purchase, contact us so we can review it.

How to request a review

Email smmdrug@gmail.com with your account email, order reference, game link and a short description of the problem. Please do not send full card details or passwords.

What we review

Tell us if a payment was duplicated, the purchased publication was not delivered, or a technical issue prevented you from using the service. We review the purchase and circumstances individually and explain the next step. A refund request is not automatically approved by this page.

Payment provider

Lemon Squeezy processes paid checkouts and any approved refunds. Its checkout terms and applicable consumer rights also apply. This process does not limit any right to a refund required by applicable law. Refund handling can affect the publication period attached to the refunded purchase.

Renewals and test payments

Standard campaigns do not renew automatically. You choose whether to buy another month. Test-mode checkouts do not charge real money and are not refundable purchases.

White Label is a recurring monthly subscription. You can cancel future renewals through the billing link in your account. Cancellation does not retroactively refund the current billing period unless required by applicable law or approved after review.

Player prizes

A game’s reward is supplied by the business running the campaign. Contact that business about a prize or an order placed with it. Tapmello support can help investigate a technical problem with the game or code.

If confirmation is pending, check the existing order before paying again. See payment troubleshooting.