Let’s get you playing.
Questions about your game, invoice or service activation? Contact the Tapmello team.
Include your account email, game link and what happened. For billing, include the service-order reference and invoice or transfer reference. Never send a password or banking credentials.
My image is still generating
AI images can take up to two minutes. Keep your draft saved and check the status in the editor. If the result is uncertain, let the existing request resolve before starting another. Your uploaded images are also available for styling.
My invoice or publication is not updated
Do not pay again. Send us the service-order reference and invoice or transfer reference. Include the game link so we can check both the confirmed service and its publication.
How do I get an invoice?
Choose Invoices & services in your business account, select the game month or White Label and connect a private Telegram chat. Choose an individual or business invoice; the PDF arrives in Telegram. Pay it through your bank. We activate that exact service after confirming receipt. There is no card checkout or automatic renewal on the website.
I need help with a player reward
The business running the game supplies the reward and sets its conditions. Contact that business using the information on the game. If a code cannot be checked because of a technical problem, send us the game link.
For campaign owners
You can find player codes and their status in your game’s results. Check the offer conditions before marking a code as redeemed. A screenshot alone is not a code validation.
Read our terms, privacy information and refund process.
info@tapmello.com